Privacy Policy

When you request a quote or contact us, we may collect your name, phone number, email address, project address, and the details you provide about your excavation or underboring requirements.

Our website may also collect basic technical information, such as your browser type, device type, referring page, and pages visited. This information helps us understand and improve website performance.

We use personal information only where reasonably necessary to:

• respond to enquiries and prepare or discuss quotes;
• plan, schedule, and deliver requested services;
• communicate about your project or our services;
• maintain business, safety, and legal records; and
• improve our website and customer service.

We do not sell or rent your personal information. We may share information with service providers who support our website or business operations, or with trades, contractors, authorities, or advisers where needed to assess or complete a project. We may also disclose information when required by law.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

We retain information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, insurance, accounting, and safety requirements.

Our website may use cookies or similar technologies to provide core functionality and understand how visitors use the site. You can control cookies through your browser settings, although disabling them may affect some website features.

You may ask to access or correct personal information we hold about you. Contact us using the details below and provide enough information for us to identify the relevant records. We may need to verify your identity before responding.

For privacy questions, access or correction requests, or concerns about how we handle personal information, call Underground Excavation Sydney on 0466 125 125 or use our contact page.